How do I book my date?
A 50% deposit holds your date. We send an invoice once your event details are confirmed, and your date is held when the deposit is paid. You also sign our agreement and authorize a card on file for the balance.
When is the balance due?
The remaining balance is due 5 days before your event and is charged to your card on file. We send a reminder beforehand. If the balance isn't paid, we can't hold your date, and the deposit is kept.
Is the deposit refundable?
No. The deposit holds your date and covers the planning we start right away. If you cancel early, it becomes credit toward a future booking, as described below.
What if I need to cancel?
Tell us as soon as you know. The deposit is non-refundable, but if you cancel at least 30 days before your event, we apply it as credit toward a future Heftology booking within 12 months. Closer than that, we keep the deposit. Once the balance is charged, 5 days before your event, it is non-refundable.
Can I reschedule?
We can move your event to a new date once, subject to our availability, if you ask at least 14 days before the original date.
What if my guest count changes?
Let us know at least 7 days before your event so we can staff and prepare.
What if Carissa or Michelle can't make it?
Your event doesn't hinge on just one of us. If Carissa or Michelle can't make it, an experienced bartender from our trusted team steps in, fully briefed and ready to run your bar.
Do you provide the alcohol?
No. You bring the spirits, and we bring the craft. We can help you plan what to buy.